CBS-BMC-Technology Enablement - BMC Product enablement Generalist - Senior Associate - Americas

The opportunity

We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained. This role requires flexibility to work in a 24/7 shift environment, including weekends and holidays, to ensure continuous support for EY digital products and technologies.

Your key responsibilities
• Resolve customer queries promptly and professionally, ensuring a high standard of customer service is consistently maintained.
• Manage shift operations, including handovers, resource allocation, and ensuring coverage across all support hours.
• Coordinate shift schedules and maintain shift rosters to ensure adequate staffing and smooth transitions between shifts.
• Handle on-call issue management,...