Job Description
Job Requirements
Objective
- Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
- Design and implementation of support processes using ITIL best practices.
- Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
**Responsibilities**:
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for operational excellence of business-as-usual processes.
- Provide regular and accurate reports to stakeholders as appropriate
- Prepare achievable/improvement plans and track activities schedule
- Ensure support plans are defined ...
Objective
- Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
- Design and implementation of support processes using ITIL best practices.
- Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
**Responsibilities**:
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for operational excellence of business-as-usual processes.
- Provide regular and accurate reports to stakeholders as appropriate
- Prepare achievable/improvement plans and track activities schedule
- Ensure support plans are defined ...
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