CBTS - Incident Manager

<p>The Incident Manager - Level 2 is responsible for managing high-impact incidents, ensuring quick resolution, minimizing business disruption, and driving effective communication between technical teams, stakeholders, and leadership. This role acts as an escalation point for Level 1 and is accountable for end-to-end incident lifecycle management.<br/><br/>Key Responsibilities:<br/><br/>Incident Management:<br/><br/>- Monitor, triage, and manage major and high-priority incidents (P1/P2) from detection to closure.<br/><br/></p><p>- Lead incident bridge calls, coordinating cross-functional teams to ensure swift resolution.<br/><br/></p><p>- Ensure proper incident categorization, prioritization, and assignment to technical teams.<br/><br/></p><p>- Drive adherence to SLAs and minimize service downtime.<br/><br/></p><p>Communication & Coordination:<...