Job Description

CC QUALITY & PROCESS ANALYST – BANKING OPERATIONS (ZINIA)

Openbank, Madrid, Community of Madrid, Spain
Country: Spain

Zinia is the new checkout lending platform of the Santander Group. It offers the possibility of splitting payments into interest‑free installments, powering merchants across Europe.

Mission and responsibilities
  • Coordinate external audits and ensure optimal calibration of scoring, preparing monthly platform‑level reports that outline the action plans to be executed within the established continuous improvement plan.
  • Review specific audits or critical segments selected and/or flagged due to their impact on customer experience or reputational risk.
  • Conduct deep‑dive analyses on critical processes or those with potential for improvement.
  • Update processes.
  • Provide training to agencies on setups and new projects.
To be successful in the role you must have
  • +3 years...

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