CCE - Chat & Voice

We are looking for a Customer Care Executive skilled in both chat and voice support to provide excellent customer service. The role involves handling inbound and outbound customer interactions via multiple channels, ensuring customer satisfaction and timely resolution.

Key Responsibilities:

• Manage customer queries via chat and voice calls
• Provide accurate information and troubleshoot issues
• Maintain detailed records of customer interactions
• Ensure adherence to quality and service standards
• Collaborate with teams to improve customer experience

Candidate Profile:

• Proficient in written and verbal communication
• Comfortable working in rotational shifts
• Strong multitasking and problem-solving abilities
• Graduate or undergraduate candidates eligible
• Freshers and experienced candidates welcome
• Immediate joiners preferred