Job Description
Role Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Resolve issues and complaints professionally
- Maintain and update customer data in CRM
- Communicate effectively across inbound and outbound channels
Key Deliverables:
- Ensure timely and accurate query resolution
- Deliver consistent customer satisfaction scores
- Maintain data integrity in CRM system
- Support blended international voice and chat operations
Skills Required
Customer Service, Blended Process, Chat Support, Voice Process, International Bpo
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