CCE- International Process

Key Responsibilities:

• Interact with international customers via calls emails or chat
• Resolve queries related to products services orders or accounts
• Maintain accurate and up-to-date customer records
• Follow standard operating procedures and quality guidelines
• Meet daily productivity and quality targets
• Provide timely updates and escalate unresolved issues when required

Candidate Profile:

• Excellent fluency in English
• Graduate or undergraduate with strong interpersonal skills
• Ability to multitask and adapt to a fast-paced work environment
• Familiarity with CRM and support tools is preferred
• Willing to work in night or rotational shifts
• Immediate joiners preferred