CCE - Premium Process

We are hiring Customer Care Executives for our Premium Process, focused on providing top-notch support to high-value customers. The role involves handling customer queries with professionalism and ensuring exceptional service quality to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Handle inbound and outbound calls from premium customers with utmost professionalism
• Resolve customer queries, complaints, and requests promptly
• Provide accurate information regarding products and services
• Maintain detailed records of customer interactions
• Collaborate with other departments to address and resolve complex issues
• Ensure adherence to company policies and service standards

Candidate Profile:

• Excellent communication skills in English (verbal and written)
• Prior experience in premium customer service or related roles preferred
• Strong problem-solving and interpersonal skills
• Ability to handle high-pressure situations with patience and professionalism
• Graduate or Undergraduate candidates can apply
• Immediate joiners preferred

Key Skills:

Premium customer service, Call handling, Problem resolution, Communication skills, Interpersonal skills, Documentation