CCO Advisor and Controller

We have a fantastic opportunity for a Contact Centre Advisor and Controller to join our team in Leeds

Contract: This is a full time, permanent position working a 4 on, 4 off rota. Shifts will be 12 hours with a mixture of day and night shifts. Please only apply if you are able to work this shift pattern.

The Call Centre provides Call and Control support for multiple contact centres and contracts within the business covering primarily Secure Mental Health transport, but also providing support for the non-emergency patient transport and medical courier services.

In your role as a Contact Centre Advisor and Controller, you will provide a friendly, efficient, and healthcare professional focused specialist booking service for Mental Health patients and services.

Role Responsibilities

• Responsible for tasking appropriate resources to meet patient and contractual obligations in addition to established performance targets.
• Take control and han...