CDASS & IHSS Liaison

Description & Requirements Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The CDASS & IHSS Liaison provides coordination and support to Members and Authorized Representatives seeking and experiencing self-directed services with the Consumer Directed Attendant Support Services (CDASS) program or the In-Home Services & Supports (IHSS)program. In addition, this role is responsible for providing coordination and support within all parties including but not limited to the FMS and/or Agency, the Case Management agencies, Department staff and other stakeholders. The Consumer Direct Care Network owners, executives, and employees work together to fulfill the company mission to provide care and support for people in their homes and communities. Our interactions with the people we serve and each other are guided by our commitment to our company values of Respect, Integrity, Service, and Excellence. JOB DUTIES Serving as Contractor’s CDASS and IHSS subject matter expert and primary contact for CMAs, IHSS Agencies, Participants, and stakeholders for program guidance and questions and ensuring that Member escalations are promptly and thoroughly resolved Attending all Contractor trainings providing support to the Training Lead by addressing CDASS and IHSS questions, concerns, and feedback Ensuring all written Contractor CDASS and IHSS information and documentation is consistent across all CMAs, IHSS Agencies, FMS contractors, and the Department monitoring for changes in CDASS and IHSS rules, regulations, and policies applying updates, as necessary Attending all meetings between the Department and FMS contractors, as directed by the Department, to ensure efficient operations between Contractor and FMS contractors Attending, as requested, any Department Case Management meetings to provide applicable CDASS and IHSS information and support In collaboration with other Key Personnel, developing and managing Contractor’s state marketing strategy to increase Consumer Direction awareness and providing consultation to unaffiliated organizations on Consumer Direction to increase community engagement Travel to various locations throughout Colorado as necessary to provide support for CDASS or IHSS Members or Authorized Representatives Communicate and collaborate with CMA, FMSs, or Agencies as necessary to support a Member/ARs needs. Review training curriculum documents for accuracy and completion while communicating Complete appropriate and timely documentation on all activities of daily job performance Assist in maintaining all databases and electronic files Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information or for client, Authorized Representatives, and case manager complaints Attend educational meetings, training sessions, and other meetings as needed or required by program Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations QUALIFICATIONS An Associate degree, or higher, from an accredited college or university; or at least four years of experience providing administrative support At least two years of experience in a customer-facing position At least two years’ experience with Consumer Direction. Experience working with people with disabilities, the elderly, andlow-income individuals Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees. Base Min. $ 27.4 Base Max. $ 33 Salary: . Date posted: 01/21/2026