CE Functional Lead

Key Responsibilities

Client Engagement & Discovery

• Lead workshops and discovery sessions to understand client business processes and requirements.
• Serve as the primary liaison between clients and delivery teams.

Solution Design & Implementation

• Translate business requirements into functional specifications.
• Design and configure Dynamics 365 CE solutions, including Customer Insights and Journeys.
• Conduct fit-gap analysis and prototype business processes.
• Ensure seamless integration with systems like IVR, payment gateways, and self-service portals.

Project Leadership

• Guide functional workstreams across the project lifecycle from envisioning to deployment.
• Collaborate with technical leads, developers, and project managers to ensure successful delivery.
• Promote user adoption through training, change management,...