CEM Solution Architect

Role: CX - Solution Architect

Experience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)

Role Summary:

This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.

Key Responsibilities:

• Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
• Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
• Prepare persuasive proposals, RFP/RFI/RF...