Job Description
Role: CX - Solution Architect
Experience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)
Role Summary:
This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.
Key Responsibilities:
Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations.
Lead presentations, solution defenses, and workshops for clients and C-level...
Experience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)
Role Summary:
This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.
Key Responsibilities:
Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations.
Lead presentations, solution defenses, and workshops for clients and C-level...
Apply for this Position
Ready to join Latinum HR Solutions? Click the button below to submit your application.
Submit Application