(Cen) Service Level Management Analyst

The Service Level Management Analyst ensures the adoption of Performance and Service Level Agreements within GES. Coordinates the development of the Performance Management strategy within GES well as implement Service Level Management (SLM) practices across the organization. Is responsible of governing the SLM lifecycle, including definition, documentation, implementation, measurement, reporting and changes on Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) for both retained and outsourced services. Additionally, manages the Performance Management processes for outsourced services.
**Main Responsibilities**:
- Adoption of Performance and Service Level Agreements (SLAs): Ensure the adoption and adherence to Performance and Service Level Agreements within GES, establishing clear expectations and targets for service performance.
- Development of Performance Management strategy: Coordinate the development of the Performance Management strategy within GES, ali...