Job Description
OPPORTUNITY SUMMARY
This Technical Service Engineer position, operating from Cenero's Service Operations Center or other remote (USA) locations (i.e. working from home is possible), provides support of audiovisual (AV), IT and related systems for Cenero clients. Using Cenero's advanced Managed Service offerings, TSE remotely diagnoses and repairs AV, IT, and related systems, manages & coordinates on-site service when required, and provides end‑user support including occasional concierge system assistance. TSE is also responsible to update internal service tickets, review & manage existing and auto‑created tickets, and professionally communicate service status, etc. to all interested parties including clients. This position may also function as a service escalation point and provide technical guidance to clients and coworkers. This position will also require you to go to client site for service visit or on‑site staffing on a client site as needed based on departmenta...
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