Center Manager

Job description

Job Description: Telecaller/ Telecounselor
Responsibilities:
 Making calls to potential customers
 Explaining company services and products
 Maintaining daily call records
 Submitting daily progress reports
 Contacting current and potential clients to inform them regarding the product and
service.
 Answering all queries and questions regarding the company and product.
 Understanding customers’ requirements by asking questions and closing the deal.
 Keeping the customer database maintained and updated.
 Taking and processing orders accurately.
 Preserve the company’s reputation by handling grievances.
 Facilitating companies’ sales by going the extra mile and meeting a sales quota.
 Keeping a record of all the sales calls and notes of useful information.
Qualifications:
 12 th / Grads or higher education
 Fluent communication skills in the local language
 1+ years of experience as a tele caller or any similar role.
 Proven track record of successfully achieving the sales quota.
 Knowledge of computer programs like CRM and telephone systems.
 Efficient with English.
 Excellent interpersonal and communication skills.
 Excellent negotiation skills and the ability to resolve issues.