Job Description

Job Purpose/Objective

:

Up to $18.50/ Hr


This position is the primary voice and initial experience for all customer and/or agent reservations. CRO Agents communicate verbally and in writing with all customers, vendors and other Roberts Hawaii departments. CRO Agents primarily answer incoming calls, check and process orders received via departmental email, fax and website portal. Reservation requests are handled with excellent customer service and must therefore be handled in a timely manner, with attention to detail accuracy and follow through.


II.Essential Job Functions:

  • Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change)

  • Understand and adhere to all company and department policies, procedures, and codes of conduct

  • Answer incoming calls while providing excellent customer service in order to reconfirm reservation information with cu...

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