Centralized Partner Support Team

***As this is not a logistics role, only candidates from the ride hailing or food delivery industry would be considered.***

Responsibilities

Partner Support & Issue Resolution

• Act as the primary point of contact for all driver-related inquiries via WhatsApp and call channels.
• Manage and resolve issues related to payouts, PD settlements, salary concerns, and daily operational matters.
• Address partner queries regarding attendance, shift scheduling, and application-related matters.
• Ensure all partner concerns are handled in a timely, accurate, and empathetic manner.
• Coordinate closely with Operations, Finance, Technology, and Supply teams to ensure effective issue resolution.
• Track, monitor, and proactively follow up on open issues until full closure.
• Escalate critical or recurring issues with complete context, documentation, and supporting details.
• Maintain accurate records of partner interactions, resolutions, and issue statuses.
• Adhere strictly to defined SLAs and resolution timelines to maintain service excellence.

Requirements

• Bachelor’s Degree.
• 2–3 years of operations experience, preferably within the transportation or mobility sector.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Strong initiative with a customer-first mindset and problem-solving approach.
• Ability to perform effectively in a fast-paced, high-volume operational environment.
• Experience working with online marketplaces or tech-enabled platforms is an advantage.
• A genuine interest in the transportation or mobility industry is desirable.