Centralized Servicing Representative I

SUMMARY

The Centralized Servicing Representative I is responsible for providing support to branch and centralized operations, handling a variety of functions.

MAJOR DUTIES/RESPONSIBILITIES:

• Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance

• Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines

• Efficiently and accurately handles system related “help desk” tickets

• Preparing daily banking deposit, balancing cash drawers each day, maintaining a cash count record, and other cashier related duties

• Processing charge off transactions on all 180 day del...