Centre Head - VLCC

Job Description
Skills:
Sales, Team Management, Client Relations, Operations Management, Revenue Generation, Target Orientation,
Details
Mission Statement
Drive customer excellence, business profitability (Centre Sales + Centre P&L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.
Outcomes And Accountabilities
- Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
- Maintain NPS scores above 90%.
- Ensure operational efficiency and adherence to SOPs.
- Lead and develop the Centre team to enhance performance, service delivery and service efficacy.
- Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.
- To ensure MOM SSG of minimum 15%.
- Ensure 100% compliance on financial parameters.
Competencies
- Strong leadership, and people management skills.
- Effe...