Job Description

Skills:
Sales, Team Management, Client Relations, Operations Management, Revenue Generation, Target Orientation,

Details

Mission Statement

Drive customer excellence, business profitability (Centre Sales + Centre P&L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.

Outcomes And Accountabilities

  • Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
  • Maintain NPS scores above 90%.
  • Ensure operational efficiency and adherence to SOPs.
  • Lead and develop the Centre team to enhance performance, service delivery and service efficacy.
  • Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.
  • To ensure MOM SSG of minimum 15%.
  • Ensure 100% comp...

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