Centre Host - Pune

Role Overview

The Centre Host is responsible for managing the customer experience at AHA! Smart Homes Experience Centres. This role requires a presentable, soft-spoken, and customer-focused individual who can engage visitors, understand their requirements, and demonstrate relevant smart home solutions while ensuring a seamless journey from lead generation to closure.

Location - Pune

Primary Experience Centre:
Santacruz (West), Mumbai – near Linking Road

The candidate should be mobile within the Pune Region.

Key Responsibilities

1. Customer Engagement & Experience

• Welcome and assist visitors at the Experience Centre

• Understand customer requirements and expectations

• Deliver curated demonstrations of smart home solutions

• Ensure a premium and seamless customer experience

2. Scheduling & Follow-ups

• Manage daily and weekly visit schedules

• Confirm appointments and follow up on expected visits

• Ensure a minimum of 50 demos per month

3. Product Knowledge & Presentations

• Address customer queries confidently and clearly

• Explain automation solutions, features, and benefits

• Share pricing and proposal information

• Handle objections and competitor comparisons effectively

4. Collaboration & Centre Management

• Coordinate with sales and technical teams for negotiation and closure

• Maintain a well-organized, professional showroom environment

5. CRM & Review Cadence

• Maintain accurate and timely CRM updates

• Participate in bi-weekly, monthly, quarterly performance reviews

6. Tele-Calling (Desirable)

• Engage with fresh leads and understand requirements

• Present solutions effectively over calls

• Encourage prospects to visit the Experience Centre

Professional Skills Required

• Well-groomed with a pleasant personality

• Elegant yet professional dressing sense

• Strong communication and interpersonal skills

• Good listening and rapport-building ability

• Soft-spoken, patient, and friendly demeanor

• Passion for technology and smart living solutions

Languages

• Mandatory: English & Hindi

• Desirable: Marathi and other regional languages

Work Ethic

• Willingness to work weekends

• Weekly off on a weekday

• Customer-first approach with flexible working hours

Work Experience

• Open to freshers and experienced candidates

• Preference given to candidates with experience in:

  • Customer-facing B2C / retail roles

  • Technology retail or luxury environments

  • Hospitality or premium brand experience

Working Hours & Leave Policy

• 6 working days per week

• Friday, Saturday, and Sunday are working days

• Weekly off: One day between Monday and Thursday

• 8–9 working hours per day

Annual Leave Entitlement (85 Days)

• Up to 52 weeks off

• Up to 21 earned leaves (post 6-month probation)

• Up to 10 public holidays

• Up to 2 optional holidays

Preferred Industry Backgrounds (Indicative)

• Technology & Electronics Retail

• Mobile Phones & Smart Devices

• Interiors & Home Design

• Real Estate & Luxury Developments

• Lighting, Sound & AV Brands

• Luxury Apparel, Watches & Jewellery

• Hospitality & Premium Furniture

Education

• Not a mandatory criterion

• Higher qualifications may be preferred if multiple candidates are suitable

Compensation & Incentives

• Competitive, market-aligned compensation

• Based on skills, experience, and qualifications

• Not linked to last drawn salary

• Quarterly incentive programs with no earning cap

. Skillset Required: Real Estate, Lead Generation, Hospitality, Interpersonal Skill, Flexible, Strong Communication, Presentation, Listening, Strong Communication And Interpersonal Skills, Product Knowledge, Interpersonal Skills, Cadence