Job Description
Role Overview
The Centre Host is responsible for managing the customer experience at AHA! Smart Homes Experience Centres. This role requires a presentable, soft-spoken, and customer-focused individual who can engage visitors, understand their requirements, and demonstrate relevant smart home solutions while ensuring a seamless journey from lead generation to closure.
Location - Pune
Primary Experience Centre:
Santacruz (West), Mumbai – near Linking Road
The candidate should be mobile within the Pune Region.
Key Responsibilities
1. Customer Engagement & Experience
Welcome and assist visitors at the Experience Centre
Understand customer requirements and expectations
Deliver curated demonstrations of smart home solutions
Ensure a premium and seamless customer experience
2. Scheduling & Follow-ups
Manage daily and weekly visit schedules
Confirm appointments and follow up on expected visits
Ensure a minimum of 50 demos per month
3. Product Knowledge & Presentations
Address customer queries confidently and clearly
Explain automation solutions, features, and benefits
Share pricing and proposal information
Handle objections and competitor comparisons effectively
4. Collaboration & Centre Management
Coordinate with sales and technical teams for negotiation and closure
Maintain a well-organized, professional showroom environment
5. CRM & Review Cadence
Maintain accurate and timely CRM updates
Participate in bi-weekly, monthly, quarterly performance reviews
6. Tele-Calling (Desirable)
Engage with fresh leads and understand requirements
Present solutions effectively over calls
Encourage prospects to visit the Experience Centre
Professional Skills Required
Well-groomed with a pleasant personality
Elegant yet professional dressing sense
Strong communication and interpersonal skills
Good listening and rapport-building ability
Soft-spoken, patient, and friendly demeanor
Passion for technology and smart living solutions
Languages
Mandatory: English & Hindi
Desirable: Marathi and other regional languages
Work Ethic
Willingness to work weekends
Weekly off on a weekday
Customer-first approach with flexible working hours
Work Experience
Open to freshers and experienced candidates
Preference given to candidates with experience in:
Customer-facing B2C / retail roles
Technology retail or luxury environments
Hospitality or premium brand experience
Working Hours & Leave Policy
6 working days per week
Friday, Saturday, and Sunday are working days
Weekly off: One day between Monday and Thursday
8–9 working hours per day
Annual Leave Entitlement (85 Days)
Up to 52 weeks off
Up to 21 earned leaves (post 6-month probation)
Up to 10 public holidays
Up to 2 optional holidays
Preferred Industry Backgrounds (Indicative)
Technology & Electronics Retail
Mobile Phones & Smart Devices
Interiors & Home Design
Real Estate & Luxury Developments
Lighting, Sound & AV Brands
Luxury Apparel, Watches & Jewellery
Hospitality & Premium Furniture
Education
Not a mandatory criterion
Higher qualifications may be preferred if multiple candidates are suitable
Compensation & Incentives
Competitive, market-aligned compensation
Based on skills, experience, and qualifications
Not linked to last drawn salary
Quarterly incentive programs with no earning cap
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