Centre Host - Pune

Role Overview

The Centre Host is responsible for managing the customer experience at AHA! Smart Homes Experience Centres. This role requires a presentable, soft-spoken, and customer-focused individual who can engage visitors, understand their requirements, and demonstrate relevant smart home solutions while ensuring a seamless journey from lead generation to closure.

Location - Pune

Primary Experience Centre:
Santacruz (West), Mumbai – near Linking Road

The candidate should be mobile within the Pune Region.

Key Responsibilities

1. Customer Engagement & Experience



Welcome and assist visitors at the Experience Centre


Understand customer requirements and expectations


Deliver curated demonstrations of smart home solutions


Ensure a premium and seamless customer experience



2. Scheduling & Follow-ups



Manage daily and weekly visit schedules


Confirm appointments and follow up on expected visits


Ensure a minimum of 50 demos per month



3. Product Knowledge & Presentations



Address customer queries confidently and clearly


Explain automation solutions, features, and benefits


Share pricing and proposal information


Handle objections and competitor comparisons effectively



4. Collaboration & Centre Management



Coordinate with sales and technical teams for negotiation and closure


Maintain a well-organized, professional showroom environment



5. CRM & Review Cadence



Maintain accurate and timely CRM updates


Participate in bi-weekly, monthly, quarterly performance reviews



6. Tele-Calling (Desirable)



Engage with fresh leads and understand requirements


Present solutions effectively over calls


Encourage prospects to visit the Experience Centre



Professional Skills Required



Well-groomed with a pleasant personality


Elegant yet professional dressing sense


Strong communication and interpersonal skills


Good listening and rapport-building ability


Soft-spoken, patient, and friendly demeanor


Passion for technology and smart living solutions



Languages



Mandatory: English & Hindi


Desirable: Marathi and other regional languages



Work Ethic



Willingness to work weekends


Weekly off on a weekday


Customer-first approach with flexible working hours



Work Experience



Open to freshers and experienced candidates


Preference given to candidates with experience in:



Customer-facing B2C / retail roles


Technology retail or luxury environments


Hospitality or premium brand experience





Working Hours & Leave Policy



6 working days per week


Friday, Saturday, and Sunday are working days


Weekly off: One day between Monday and Thursday


8–9 working hours per day



Annual Leave Entitlement (85 Days)



Up to 52 weeks off


Up to 21 earned leaves (post 6-month probation)


Up to 10 public holidays


Up to 2 optional holidays



Preferred Industry Backgrounds (Indicative)



Technology & Electronics Retail


Mobile Phones & Smart Devices


Interiors & Home Design


Real Estate & Luxury Developments


Lighting, Sound & AV Brands


Luxury Apparel, Watches & Jewellery


Hospitality & Premium Furniture



Education



Not a mandatory criterion


Higher qualifications may be preferred if multiple candidates are suitable



Compensation & Incentives



Competitive, market-aligned compensation


Based on skills, experience, and qualifications


Not linked to last drawn salary


Quarterly incentive programs with no earning cap

. Skillset Required: Real Estate, Lead Generation, Hospitality, Interpersonal Skill, Flexible, Strong Communication, Presentation, Listening, Strong Communication And Interpersonal Skills, Product Knowledge, Interpersonal Skills, Cadence