Certified Business Analyst - Google CCaaS Implementation

Certified Business Analyst - Google CCaaS Implementation

Job Summary:

We are seeking a detail-oriented and experienced Certified Business Analyst to join our team for a Google Contact Center as a Service (CCaaS) implementation. The primary focus of this role will be to elicit, analyze, and document business requirements. You will act as a crucial liaison between business stakeholders and the technical implementation team, ensuring that the solution accurately reflects and supports business needs.

Key Responsibilities:

• Requirements Elicitation: Conduct interviews, workshops, and stakeholder meetings to gather comprehensive business requirements for the Google CCaaS implementation.
• Configuration Mapping: Analyze business processes and translate them into detailed configuration requirements for the CCaaS platform. This includes understanding how different business functions will be m...