Job Description
CFM Field Service Engineer – Cairo (Egypt) F/H
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace
Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities.
**Reference number**
2026-170513
**Job details**
**Job title**
CFM Field Service Engineer – Cairo (Egypt) F/H
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Would you like to be as close as possible to the operational use of CFM products?
The Field Service and Flight Ops department within the Civil Engines Customer Support organization brings together an international team of Field Service Engineers (FSE) deployed as close as possible to our customers' operations: airlines and engine repair shops.
In an environment where our customers' flight activities are growing and constantly evolving, we need to adapt our local support to ensure a high level of customer satisfaction by providing each customer with the technical assistance required for optimized operation of their fleets.
The FSE will be based in Cairo, Egypt, on a local Safran contract and will be responsible for supporting Egyptian customers operating CFM56 and LEAP engines, in collaboration with a second FSE also based in Cairo.
The Field Service Engineer (FSE) is the Safran Aircraft Engines/CFM representative based close to the customer, providing technical support on CFM products in accordance with the signed contracts.
After an initial training period in France (Montereau site near Paris) and/or at another customer location alongside an experienced FSE, the main missions will be to:
• Ensure 24/7 communication between the supported customers and the OEM (Original Equipment Manufacturer) and act as the primary CFM interface for the customer.
• Establish and maintain a professional, trust-based relationship with customers.
• Listen to the customer, understand their issues and propose solutions identified together with the customer team.
• Provide technical support, including recommendations to customers, assistance with resolving technical issues, and support in the use of technical documentation and existing tools.
• Actively contribute to the life of the Customer Team in coordination with the CSM (Customer Support Manager) or CPM (Customer Program Manager), fully supporting the team on the customer's site.
• Coordinate fleet plans and services under OEM responsibility (Lease Pool, Vendors, Training, EMOS interventions initiated by the OEM) for the customers.
• Report, together with the CSM or CPM, a shared view of customer satisfaction.
• Anticipate and alert the OEM to any imminent crisis
• Actively support sales campaigns (products and services) and promote Services, in line with the sales policy.
• Accurately record all operational data in the dedicated IT tools.
**But what else? (advantages, specificities, etc.)**
This is a Safran Egypt local contract position based in Cairo, with:
• Regular travel expected (visits to customers outside the base location, training, etc.)
• Availability at night and on weekends when required, in particular in the event of AOG (Aircraft On Ground) situations.
**Candidate skills & requirements**
To succeed in this role, solid knowledge and skills in turbofan engine operation as well as in the implementation of their maintenance procedures are a strong asset.
Excellent interpersonal skills and a strong customer focus are essential, as interactions with Safran internal customer teams and customers worldwide are frequent and part of everyday work.
Given the international environment of the company, our customers and the location of the position, you must have an excellent command of English.
You are proactive, autonomous, enjoy customer-facing activities and are motivated by working in an international environment.
• Engineering degree level
• Minimum 5 years of experience in the aerospace industry
**Job location**
**Job location**
Mideast, Egypt
**City (-ies)**
Cairo
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years
**Additional Languages preferred**
English (Fluent)
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace
Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities.
**Reference number**
2026-170513
**Job details**
**Job title**
CFM Field Service Engineer – Cairo (Egypt) F/H
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Would you like to be as close as possible to the operational use of CFM products?
The Field Service and Flight Ops department within the Civil Engines Customer Support organization brings together an international team of Field Service Engineers (FSE) deployed as close as possible to our customers' operations: airlines and engine repair shops.
In an environment where our customers' flight activities are growing and constantly evolving, we need to adapt our local support to ensure a high level of customer satisfaction by providing each customer with the technical assistance required for optimized operation of their fleets.
The FSE will be based in Cairo, Egypt, on a local Safran contract and will be responsible for supporting Egyptian customers operating CFM56 and LEAP engines, in collaboration with a second FSE also based in Cairo.
The Field Service Engineer (FSE) is the Safran Aircraft Engines/CFM representative based close to the customer, providing technical support on CFM products in accordance with the signed contracts.
After an initial training period in France (Montereau site near Paris) and/or at another customer location alongside an experienced FSE, the main missions will be to:
• Ensure 24/7 communication between the supported customers and the OEM (Original Equipment Manufacturer) and act as the primary CFM interface for the customer.
• Establish and maintain a professional, trust-based relationship with customers.
• Listen to the customer, understand their issues and propose solutions identified together with the customer team.
• Provide technical support, including recommendations to customers, assistance with resolving technical issues, and support in the use of technical documentation and existing tools.
• Actively contribute to the life of the Customer Team in coordination with the CSM (Customer Support Manager) or CPM (Customer Program Manager), fully supporting the team on the customer's site.
• Coordinate fleet plans and services under OEM responsibility (Lease Pool, Vendors, Training, EMOS interventions initiated by the OEM) for the customers.
• Report, together with the CSM or CPM, a shared view of customer satisfaction.
• Anticipate and alert the OEM to any imminent crisis
• Actively support sales campaigns (products and services) and promote Services, in line with the sales policy.
• Accurately record all operational data in the dedicated IT tools.
**But what else? (advantages, specificities, etc.)**
This is a Safran Egypt local contract position based in Cairo, with:
• Regular travel expected (visits to customers outside the base location, training, etc.)
• Availability at night and on weekends when required, in particular in the event of AOG (Aircraft On Ground) situations.
**Candidate skills & requirements**
To succeed in this role, solid knowledge and skills in turbofan engine operation as well as in the implementation of their maintenance procedures are a strong asset.
Excellent interpersonal skills and a strong customer focus are essential, as interactions with Safran internal customer teams and customers worldwide are frequent and part of everyday work.
Given the international environment of the company, our customers and the location of the position, you must have an excellent command of English.
You are proactive, autonomous, enjoy customer-facing activities and are motivated by working in an international environment.
• Engineering degree level
• Minimum 5 years of experience in the aerospace industry
**Job location**
**Job location**
Mideast, Egypt
**City (-ies)**
Cairo
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years
**Additional Languages preferred**
English (Fluent)
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