Chakr Innovation - Head - Service Operations

<p>About the role The VP Service will be responsible for end-to-end service operations, including process development, implementation of AMC programs, customer satisfaction, vendor coordination, and leading a geographically dispersed service team.<br/><br/> The ideal candidate should have a strong background in aftersales service, technical process improvement, and team leadership, preferably in the cleantech or industrial equipment domain.<br/><br/> Responsibilities:<br/><br/>- Service Strategy & Execution Develop and implement comprehensive service strategies to support the deployment and maintenance of Chakr's Retrofit Emission Control Devices.<br/><br/>- Team Leadership Lead, mentor, and grow a high-performing team of service engineers and technicians across regions.<br/><br/>- Process Development Standardize service protocols, troubleshooting methods, and installation processes.<br/><br/>- Annual Maintenance Contracts (AMC) Design and manage AMC offerings tailored to customer needs.<br/><br/>- Customer Satisfaction Act as the escalation point for critical service issues.<br/><br/>- Vendor & Partner Management Identify and manage third-party vendors and service partners for installations and maintenance activities.<br/><br/>- Documentation & Reporting Maintain accurate service records, incident logs, and installation reports.<br/><br/> What you'll need:<br/><br/>- Proven leadership and team management skills.<br/><br/>- Strong experience in Process Development, Preventive Maintenance, and AMC Management.<br/><br/>- Working knowledge of Diesel Generators, emission control systems, or HVAC equipment is a plus.<br/><br/>- Excellent communication, vendor management, and customer handling skills.<br/><br/>- Willingness to travel to customer sites as needed.<br/><br/>- Qualification Bachelor's degree in Mechanical / Electrical / Industrial Engineering.<br/><br/>- Master's degree preferred.<br/><br/>- 8-12 years of experience in service operations, preferably in industrial equipment, cleantech, or diesel engine-based systems.</p> (ref:iimjobs.com)