Job Description
Requirements:
- With at least 1-3 years of experience as an Specialist, Operations/Team leader.
- With Telco Experience a plus.
- Amenable to work onsite in San Lazaro, Manila , Philippines
- Preferably with Retention & Sales experience/minimum 1 yr relevant experience to position and must have at least 6 mos experience as a Team Leader
- Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule
What's in it for you?
- Day 1 HMO
- Competitive Compensation
Essential Functions/Core Responsibilities:
- Facilitate onboarding, coaching, management, leadership, sales and leadership development learning programs for a site or resource unit
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