Change Management Analyst

• Minimum of 3 years of hands‑on experience with Enterprise Change Management.
• Good understanding of other ITSM processes particularly with Change Management, Request Management, Incident Management, Problem Management, and Knowledge Management.
• Experience with ServiceNow or other IT Service Management solutions.
• Proficient in MS Office; preferably with advanced Excel knowledge.
• Experience in creating Change Management agenda, reports, and schedules is preferred.
• Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
• ITIL v4 and/or project management certifications preferred.
• Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.

Responsibilities

• Manage the lifecycle of a change (end-to-end), ensuring compliance with Albertsons’ Change Management policies and established guidelines.
• Enforce an...