Change Management

Position Description:

Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Change Management
Position: Software Engineer
Experience: 2 to 4 yrs
Category: Support Engineer
Main location: Bangalore
Position ID: J-
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Your future duties and responsibilities:

Key Responsibilities:
- Manage the Change Management process following ITIL best practices.
- Evaluate change requests for risk, impact, and business readiness.
- Lead Change Advisory Board (CAB) meetings for efficient review and approval.
- Coordinate with stakeholders to ensure smooth communication and implementation of changes.
- Document changes comprehensively, including back-out plans and testing results.
- Monitor post-implementation reviews to enhance change success rates.
- Ensure accurate change records for audit and compliance purposes.

Required qualifications to be successful in this role:

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or related fields.
- 2 to 4 years of Change Management experience in IT or enterprise settings.
- Proficiency in ITIL frameworks, with ITIL v3 or ITIL 4 Foundation certification.
- Familiarity with ITSM tools like ServiceNow or BMC Remedy.
- Strong communication, facilitation, and negotiation abilities.
- Skilled in managing multiple stakeholders under pressure.
- Effective analytical and decision-making aptitude.

Skills: