Change Management & Implementation Specialist

Role Objective:

To plan, program-manage and drive the implementation of multiple medium to large scale process transition or migration project plans and to negotiate and own SLAs and KPIs till completion of the transition or migration process. Ensure adherence to the Offshoring/transition/transformation framework for project planning, execution and delivery

Professional Know-how

Experience:

1 2 – 5 years of experience in managing end to end BPO transition assignments.

2. Prince 2 / PMI accreditation is preferred

3. Office 365 tools knowledge desirable

Working Relationships

Internal:

1. Business lines, functions

2. Client / Capita UK

External:

End client representatives (based on project requirement)

Primary Responsibilities:

1. Project Planning & Execution

• Define project scope, objectives, timelines, and deliverables.
• Develop detailed projec...