Job Description


Job Description:

Pay Range: $80hr - $85hr

Responsibilities:
  • The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes.
  • Lead Change Management Strategy:
  • Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
  • Develop and apply stakeholder assessments and surveys to track adoption progress, measure the effectiveness of change activities, and adjust plans as needed.
  • Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.
    • Drive Communication and Engagement:
  • Analyze to understand stakeholder needs and readiness for change.
  • Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
  • Serve as the primary point of contact for change-related communications across agencies.
    • Develop and Deliver Training:
  • Design and implement training strategies and learning plans to build end-user confidence and skills.
  • Create training resources, job aids, and guidance tailored to diverse audiences across City government.
    • Foster Collaboration and Relationships:
  • Build strong, credible relationships with agency partners, project teams, and leadership.
  • Serve as a trusted advisor to leaders navigating organizational change.
  • Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.
    • Champion Best Practices:
  • Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
  • Identify and recommend improvements to change management processes and practices.
  • Contribute to a Culture of Learning.
  • Participate as an engaged team member, sharing insights, supporting colleagues.
  • Gain exposure to a citywide transformation effort with high executive visibility.
  • Collaborate with dedicated professionals committed to building a modern, effective, and equitable public sector.
    • Minimum Education and Experience Requirements:
  • Bachelor's degree in Business Administration, Public Administration, Management, or other related fields from an accredited college or university.
  • Six years of Organizational Change Management experience — solid understanding of fundamental Change Management methods and deliverables.
  • Experience leading enterprise change management efforts for a large organization.
  • Familiarity and understanding of HR business processes and information systems.
  • Prosci, SHRM, or equivalent certifications.
  • Knowledge of Articulate or other applications to create online training.
  • Experience with Learning Management systems.
  • Experience coaching project managers and other team members in delivering presentations.
    • Equivalencies:
  • An equivalent combination of education and experience.
  • Non-supervisory experience or education may not be substituted for the required supervisory experience.

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