Job Description

Key Responsibilities


  • Develop and execute comprehensive Change Management Plans aligned with ERP transformation goals.

  • Apply a structured methodology (e.g., Prosci, Kotter, ADKAR) to lead change management activities including stakeholder engagement, impact assessments, communications, training, and readiness.

  • Partner with functional leads, project managers, and business leaders to identify and manage change impacts across business units.

  • Design and implement stakeholder engagement strategies to ensure buy-in from all levels of the organization.

  • Build and execute communication plans to provide clear, consistent messaging about the ERP implementation.

  • Lead the design and deployment of end-user training programs to ensure proper understanding of ERP processes and tools.

  • Define and measure success metrics, monitor change adoption, and identify areas of resistance or risk.

  • Support the creation of business process documentation, SOPs, and user manuals in coordination with the ERP implementation team.

  • Facilitate change network forums, super user programs, and leadership alignment workshops.

  • Provide hands-on support during key ERP milestones such as User Acceptance Testing (UAT), Go-Live, and Hypercare.

    • Mandatory Skills

  • 10+ years of overall experience with 3+ years of experience in Change Management with a minimum of 2 years in ERP implementations (e.g., Oracle, SAP, Workday, NetSuite, Dynamics).

  • Experience with enterprise transformations including Finance, Supply Chain, Procurement, HCM, or Manufacturing modules.

  • Demonstrated ability to lead large-scale organizational change initiatives across cross-functional teams.

  • Strong understanding of ERP systems, business processes, and organizational impacts.

  • Certification in Change Management (e.g., Prosci, ACMP) preferred but not required.

  • Excellent communication, presentation, and facilitation skills.

  • Strong interpersonal skills with the ability to influence and engage stakeholders at all levels.

  • Agile mindset and ability to thrive in a fast-paced, evolving environment.

  • Bachelor’s degree in business, Organizational Development, HR, Communications, or a related field

    • Nice to Have

  • Experience working with offshore/nearshore teams.

  • Prior experience in professional services, healthcare, public sector, or manufacturing industries.

  • Familiarity with project management tools (e.g., Smartsheet, Jira, MS Project).

    • Academic Qualifications

    Bachelor’s degree or the equivalent combination of education plus relevant experience, in Computer Science, Management Information Systems, Management, Business Administration, or related technical field.


    Other Benefits

  • Company Holidays: 10 per year

  • Paid time off: 21 days of earned leave. Leaves accumulate monthly

  • Personal Accidental Coverage: Rs. 10 Lakhs

  • Term Insurance: Rs.1 Crore

  • Employee Annual Health Checkup

  • Wi-Fi / broadband would be reimbursed for Rs.1000 /month

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