Change Management Lead – Service Management

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.

• To provide key administrative management for the IT Change Management processes, including oversight, guidance and coordination of service providers.

• To support the governance and policy compliance around the IT change processes to ensure the correct stakeholders are engaged and correct process steps adequately performed during the lifecycle of IT Change.

• To provide feedback on the performance or quality of outcomes for the change process to the Head of Service Management and wider Service Management functions.