Job Description
At Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.
We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.
In this role, you will be accountable for the end-to-end Incident, problem, and change practices, ensuring service stability, fast recovery, controlled change enablement, and clear, authoritative communication during critical situations.
This is a key role for someone with a strong service mindset, leadership under pressure, and deep understanding of IT service management, who wants to make a real impact in a global and highly regulated environment.
Incident Management
Monitor incident performance, ensure SLA compliance, and continuously improve MTTR.
Problem Management
Own the Problem Management lifecycle, including backlog prioritization and qualit...
We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.
In this role, you will be accountable for the end-to-end Incident, problem, and change practices, ensuring service stability, fast recovery, controlled change enablement, and clear, authoritative communication during critical situations.
This is a key role for someone with a strong service mindset, leadership under pressure, and deep understanding of IT service management, who wants to make a real impact in a global and highly regulated environment.
Incident Management
Monitor incident performance, ensure SLA compliance, and continuously improve MTTR.
Problem Management
Own the Problem Management lifecycle, including backlog prioritization and qualit...
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