Change Management Process lead

RESPONSIBILITIES:

• Should have a good understanding and experience in managing change management processes as per ITIL standards.
• Should have knowledge and experience using SNOW and Jira tool.
• Should be able to review and validate the completeness and correctness of the changes created in the queue for approval.
• Work with stakeholders within the team and extended team who have raised the change or need to participate in the change.
• Plan for Pre and Post Change tasks.
• Plan for the team's availability for Pre and Post Change tasks.
• Plan for change meetings as needed.
• Daily/Weekly/Monthly Change status report including failed change report.
• Work as part of the current change management team to drive and deliver as per the agreed task.
• Perform other duties as assigned.