Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Job Responsibilities:

1. Chair daily CAB meetings. Review changes presented and determine completeness and accuracy. Provide approvals and rejections of changes.

2. Administer the Change Audit Process. Review Change Audit report and distribute notification of non-compliant changes.

3. Enforce change management process and policy in organization.

4. Represent the Governance team at daily Operations Turnover meetings.

5. Collect required data and artifacts for SLA and Key Measurement reporting.

6. Prepare and distribute management reports as directed.

7. May perform other duties/responsibilities as needed or assigned.

Preferred Qualifications:

  • Bachelor’s degree or equivalent experience preferred

    • Skills/Competencies:

  • Working knowledge of ITIL and focusing specifically on ITSM Change Management roles/responsibilities

  • Strong attention to detail

  • Excellent written and verbal communication skills

  • Comfort around higher management

  • Good organizational skills

  • Ability to work under tight deadlines

  • Excellent logical and analytical skills

    • Requirements:

  • 6-10 yrs of working experience in Service Delivery, specifically Change Management

  • MS-Office Products – Word, Excel, PowerPoint, Visio, SharePoint

  • Knowledge of ITSM would be added advantage

  • Associate should be flexible to work in shifts

    • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

    Use of AI in Hiring 

    As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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