Change Manager

* Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives* Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results* Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach* Provide recommendations and direction based on the end-to-end customer experience when making decisions* Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change* Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed* Engage appropriate stakeholders to identify and manage required outcomes of projects for the business* Provide on-going communicati...