Job Description

Description GSPANN is hiring a Change Request (CR) Consultant Lead to manage CR lifecycles, release planning, and CI/CD-driven deployments across Development, QA, and production environments.

Role and Responsibilities

  • Establish and govern the Change Request (CR) lifecycle, including intake, assessment, prioritization, impact analysis, and approval through the Change Advisory Board (CAB).
  • Define and manage release calendars, release scope, cutover plans, rollback strategies, hotfixes, and emergency releases.
  • Own Development (DEV), Quality Assurance (QA), and Production (PROD) environment management, including topology control, data refreshes, Lifecycle Services (LCS) environment requests, sandbox provisioning, and configuration baselines.
  • Build and manage Azure DevOps pipelines, including branching strategies, build validations, automated testing, and coordinated deployments using LCS and package deployment tools.
  • Enforce quality and risk controls by ensuring code reviews, test evidence, user acceptance testing (UAT) sign-off, and compliance with Sarbanes–Oxley (SOX) and IT General Controls (ITGC) where applicable.
  • Drive defect triage, monitor release health, manage incidents, and lead post-release hypercare activities.
  • Maintain release documentation, including release notes, CR logs, deployment runbooks, and environment inventories.
  • Collaborate closely with Product Owners, Development, QA, Infrastructure, and Managed Service Providers (MSPs), and chair CAB meetings.

    • Skills and Experience

  • A bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
  • Microsoft certifications related to Dynamics 365 or Azure DevOps are an added advantage.
  • Demonstrate strong hands-on experience in Change and Release Management for Microsoft Dynamics 365 (Finance & Operations and/or Customer Engagement).
  • Apply deep expertise in Azure DevOps tools, including Boards, Repos, Pipelines, LCS, solution and package management, and build or release automation.
  • Possess a solid understanding of Application Lifecycle Management (ALM), Git-based branching strategies, Continuous Integration / Continuous Delivery (CI/CD), and test automation frameworks.
  • Understand Dynamics 365 customization models, including extensions, X++, plugins, and Power Platform solutions, along with their deployment lifecycles.
  • Bring proven experience executing cutovers, coordinating data migrations, and managing environment refreshes.
  • Ensure compliance with audit requirements through segregation of duties, control enforcement, and audit-ready documentation.
  • Exhibit strong communication, stakeholder management, and leadership skills when working with cross-functional teams.

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