Channel Development Manager

Job Title: Channel Development Manager Department: Logistics & Warehouse Operations Level: S6-1 Line manager: Channel Development Head Job Description Lead the scalability of local and cross-border logistics operations, ensuring capacity alignment with business growth. Drive cost reduction initiatives through vendor optimization, rate negotiations, and operational efficiencies. Optimize vendor and carrier performance, ensuring compliance with SLAs, KPIs, and service quality standards. Develop and launch new logistics channels and operating models to support evolving business needs. Continuously improve logistics and warehouse operations, identifying inefficiencies and implementing corrective actions. Execute channel development plans, including vendor sourcing, bidding processes, onboarding, and ramp-up. Lead commercial negotiations, contract structuring, amendments, and SLA frameworks with logistics partners. Collaborate cross-functionally with Operations, Finance, Legal, Tech, and Regional teams to ensure end-to-end alignment. Monitor operational and financial performance using data-driven insights and reporting tools. Key Responsibilities (main Objectives) & KPIs to be Evaluated Logistics and cross-border operational scalability Cost reduction and CPP improvement Vendor efficiency and SLA compliance Successful development and implementation of new logistics channels Continuous improvement of logistics and warehouse operations Qualifications and Skills Education: Bachelor’s degree required. Languages: Advanced English (written and spoken) and Spanish. Experience: Minimum of 5 years of experience in logistics, procurement, commercial functions, warehouse operations, or related fields. Technical Skills: Strong knowledge of operational management systems (e.g., TMS, WMS, ERP) and data analysis tools. Communication: Excellent English communication skills for negotiations, presentations, documentation, and reporting. Problem Solving: Strong analytical ability to identify inefficiencies, negotiate solutions, and drive implementation. Leadership: Proven experience managing vendors and external partners. Operational Knowledge: Solid understanding of logistics processes, standard operating procedures, and compliance frameworks. Execution & Organization: High attention to detail, strong organizational skills, and ability to work effectively in cross-functional teams. Proactivity: Ability to anticipate risks, detect issues early, and resolve incidents efficiently. Negotiation: Strong commercial and negotiation skills with demonstrated results.