Channel Development Manager

Job Title: Channel Development Manager

Department: Logistics & Warehouse Operations

Level: S6-1

Line manager: Channel Development Head

Job Description

• Lead the scalability of local and cross-border logistics operations, ensuring capacity alignment with business growth.
• Drive cost reduction initiatives through vendor optimization, rate negotiations, and operational efficiencies.
• Optimize vendor and carrier performance, ensuring compliance with SLAs, KPIs, and service quality standards.
• Develop and launch new logistics channels and operating models to support evolving business needs.
• Continuously improve logistics and warehouse operations, identifying inefficiencies and implementing corrective actions.
• Execute channel development plans, including vendor sourcing, bidding processes, onboarding, and ramp-up.
• Lead commercial negotiations, contract structuring, amendments, and SLA frameworks with logistics partners.
• Collaborate cross-functionally with Operations, Finance, Legal, Tech, and Regional teams to ensure end-to-end alignment.
• Monitor operational and financial performance using data-driven insights and reporting tools.

Key Responsibilities (main Objectives) & KPIs to be Evaluated

• Logistics and cross-border operational scalability
• Cost reduction and CPP improvement
• Vendor efficiency and SLA compliance
• Successful development and implementation of new logistics channels
• Continuous improvement of logistics and warehouse operations

Qualifications and Skills

• Education: Bachelor’s degree required.
• Languages: Advanced English (written and spoken) and Spanish.
• Experience: Minimum of 5 years of experience in logistics, procurement, commercial functions, warehouse operations, or related fields.
• Technical Skills: Strong knowledge of operational management systems (e.g., TMS, WMS, ERP) and data analysis tools.
• Communication: Excellent English communication skills for negotiations, presentations, documentation, and reporting.
• Problem Solving: Strong analytical ability to identify inefficiencies, negotiate solutions, and drive implementation.
• Leadership: Proven experience managing vendors and external partners.
• Operational Knowledge: Solid understanding of logistics processes, standard operating procedures, and compliance frameworks.
• Execution & Organization: High attention to detail, strong organizational skills, and ability to work effectively in cross-functional teams.
• Proactivity: Ability to anticipate risks, detect issues early, and resolve incidents efficiently.
• Negotiation: Strong commercial and negotiation skills with demonstrated results.