Job Description
Job Requirements
Role/Job Title: Channel Manager- RM - FW
Business: Retail Banking
Function/ Department: Retail Liabilities
Place of work: Mumbai
Roles & Responsibilities
'- Ensuring 360-degree product/solution support to the RM - FWs on systems and processes
'- Incumbent to ensure RM - FWs are – on boarded & trained to enable customer engagement as per defined protocols
Role/Job Title: Channel Manager- RM - FW
Business: Retail Banking
Function/ Department: Retail Liabilities
Place of work: Mumbai
Roles & Responsibilities
'- Ensuring 360-degree product/solution support to the RM - FWs on systems and processes
- Handhold RM - FWs for enriching customer profiler, understanding customer's banking needs and offering solutions and product that match customer's needs.
- Recommend improvements to processes and new initiatives to be undertaken across RM - FW Channel to drive operational efficiencies and RM - FW target completion. Health scorecard, NPS/FTR
'- Incumbent to ensure RM - FWs are – on boarded & trained to enable customer engagement as per defined protocols
- Champion the use of Data Analytics to power up the RM - FWs with insights and gr...
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