Channel Partner Associate

Overview

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices . We're looking for more bright minds who'd love to change the world by solving complex problems.

What You’ll Do

• Manage day-to-day partner communications via tickets, email, and Slack, ensuring timely and accurate responses
• Monitor and manage partner-related tickets to ensure SLA adherence and a zero backlog of unanswered communications
• No unresolved partner communications beyond two business days
• Coordinate closely with i...