Job Description
Channel Support Manager
- Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations
- Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
- Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
- Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations
- Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
- Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
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