Job Description
Position: Chargeback Specialist
Type of contract: Independent Contractor
Working Hours: M–F US Time zone
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About the Company
We are a fast-growing eCommerce brand operating at scale and processing a high volume of online transactions. Protecting revenue and reducing chargeback losses is a critical priority for our business. We are transitioning back to a fully manual chargeback management process to improve win rates, reduce fees, and maintain full control over dispute handling.
Scope of the Role:
The Chargeback Specialist will take full ownership of chargeback and dispute management across all payment methods. This role is hands-on and operational, focused on manually handling disputes end-to-end to maximise win rates and minimise revenue loss. ...
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