Chat & Email Associate

Responsibilities and Duties:

1. Address customer issues and resolve them efficiently as the first point of contact on both voice and non-voice platforms.

2. Support and interact with customers through phone, email, and other channels, ensuring all valid concerns are handled with priority.

3. Minimum 1 year of call centre experience in both voice and non-voice processes.

4. Open to BCP as per business requirements.

5. Good verbal and written communication skills.

6. Preferred languages: Hindi, Kannada, English; other South Indian languages are an added advantage.

7. Basic knowledge of Excel.

8. Maintain a positive, empathetic, and professional attitude toward customers at all times.

9. Respond promptly to customer inquiries.

10. Communicate with customers through various channels (Chat, Email & Calls).

11. Acknowledge and resolve customer complaints. ...