Chat Support Agent (Hiring Immediately)

Associate Ophthalmologists is seeking a dedicated and patient-focused Chat Support Agent to join our growing team. Our practice is built on clinical excellence, compassionate care, and clear communication. If you enjoy helping patients, thrive in a healthcare environment, and take pride in providing thoughtful, accurate support, wed love to hear from you. About the Role As a Chat Support Agent, you will serve as a key digital connection between our patients and care team. You will support patients through secure chat platforms by answering questions, assisting with appointments, and ensuring every interaction reflects our commitment to professionalism, privacy, and patient-centered care. What Youll Do Communicate with patients via live chat and secure messaging in a courteous, professional manner Assist with appointment scheduling, confirmations, and general practice inquiries Provide non-clinical information regarding services, procedures, insurance processes, and office policies Identify and escalate clinical concerns or urgent matters to ophthalmologists or appropriate staff Document patient interactions accurately within the electronic medical record (EMR) system Follow established communication standards, workflows, and escalation protocols Uphold HIPAA compliance and maintain strict patient confidentiality Collaborate with physicians, technicians, and administrative staff to support seamless patient care High school diploma or equivalent required; associates degree or higher preferred Strong written communication skills with a calm, compassionate, and professional tone Ability to multitask and manage multiple chat conversations efficiently Attention to detail and commitment to accuracy Comfort working with technology and learning new systems Discretion and professionalism when handling sensitive patient information PI281773066