Chat Support Executive / Customer Support (Chat Process)

Job Title: Chat Support Executive / Customer Support (Chat Process)

Job Summary

We are looking for a detail-oriented and customer-focused Chat Support Executive to assist customers through real-time online messaging. The role involves resolving queries, providing product information, and ensuring a smooth customer experience through professional and timely communication.

Key Responsibilities

• Handle incoming customer chats and respond promptly with accurate information.
• Assist customers with product inquiries, order status, payments, refunds, and account-related issues.
• Provide step-by-step troubleshooting for customer concerns.
• Maintain a polite, professional, and empathetic tone in all interactions.
• Document customer interactions and update internal systems.
• Escalate complex queries to the appropriate team when required.
• Follow company guidelines, SLAs, and quality standards.
• Multi-task between chat windows while maintaining high accuracy.
• Contribute feedback to improve customer service processes.

Required Skills & Qualifications

• Excellent written communication skills.
• Fast and accurate typing speed (30+ WPM preferred).
• Strong customer-handling and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and internet skills.
• Previous experience in BPO/Chat Support is an advantage but not mandatory.

Preferred Qualifications

• Prior experience in customer support, chat process, or email support.
• Ability to work in shifts (if required).
• Familiarity with CRM tools or chat platforms.

Work Location

Bengaluru

Thanks & Regards

Angel. G

Talent Acquisition

Handphone: +91 81471 62332

E-Mail ID: [HIDDEN TEXT]

Website : www.kennitbusinesssolutions.com