Job Description

Description

We are seeking a Chat Support Executive for our Hindi Process team. The ideal candidate will have 1-2 years of experience in providing excellent customer service via chat, helping customers resolve their issues and ensuring a positive experience.

Responsibilities

  • Provide timely and accurate responses to customer inquiries via chat.
  • Resolve customer issues and complaints in a professional manner.
  • Maintain a high level of customer satisfaction through effective communication.
  • Collaborate with team members to ensure consistent service quality.
  • Document customer interactions and feedback in the CRM system.
  • Follow up with customers to ensure issues are resolved satisfactorily.
  • Stay updated on product knowledge and company policies.

Skills and Qualifications

  • 1-2 years of experience in customer support or chat suppo...

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