Chat Support Specialist

What you'll be doing

• Provide prompt, courteous, and effective support to customers through our online chat platform
• Identify customer needs, offer solutions, and ensure a positive customer experience
• Accurately document and follow up on customer interactions
• Collaborate with the broader team to streamline processes and enhance the customer journey
• Continuously expand your product knowledge to better assist customers
• Contribute to the development of chat scripts and responses to common queries

What we're looking for

• Excellent communication and interpersonal skills, with the ability to engage with customers in a warm and professional manner
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficient in typing and navigating chat platforms, with a keen eye for detail
• Adaptable and comfortable working in a fast‑pa...